Expert view

Peter Kueng (Credit Suisse, Switzerland)

Business Process Management Journal

ISSN: 1463-7154

Publication date: 1 December 2005

Abstract

Purpose

The paper aims to improve business processes.

Design/methodology/approach

Describes various steps needed to improve business processes and the goals required at each step.

Findings

The steps required are: what goals should the process meet? How do we model the goals? How do we map the goals in the (IT) system? How do the goals influence the IT execution? Which goals have been achieved? Must we adjust the process, the goals, or both?

Originality/value

Explains the power of goal‐based processes.

Keywords

Citation

Kueng, P. (2005), "Expert view", Business Process Management Journal, Vol. 11 No. 6, pp. 624-627. https://doi.org/10.1108/14637150510630819

Download as .RIS

Publisher

:

Emerald Group Publishing Limited

Copyright © 2005, Emerald Group Publishing Limited

Please note you might not have access to this content

You may be able to access this content by login via Shibboleth, Open Athens or with your Emerald account.
If you would like to contact us about accessing this content, click the button and fill out the form.
To rent this content from Deepdyve, please click the button.