Impediments to successful ERP implementation process

Yongbeom Kim (College of Business Administration, Fairleigh Dickinson University, Madison, New Jersey, USA)
Zoonky Lee (Graduate School of Information, Yonsei University, Seoul, Korea)
Sanjay Gosain (Robert H. Smith School of Business, University of Maryland, College Park, Maryland, USA)

Business Process Management Journal

ISSN: 1463-7154

Publication date: 1 April 2005

Abstract

Purpose

As the number of organizations that have implemented enterprise resourceplanning (ERP) systems unsuccessfully increase, it is necessary to establish the impediments in ERP implementations and the extent to which these impact the success of ERP projects. This study aims to identify the critical impediments that large organizations face in the implementation of ERP systems, and the impact of these impediments on overall success of ERP projects by a survey of Fortune 500 organizations.

Design/methodology/approach

A survey was prepared based on 47 impediments identified from previous ERP implementation studies.

Findings

This study finds that most of critical impediments are from functional coordination problems related to inadequate support from functional units and coordination among functional units, the project management related to business process change, and change management related to resistance of users. In this study, impediments are categorized based on project phases, and differences in the impediments the organizations faced between less successful and more successful organizations are found.

Originality/value

This research provides significant implications for industry managers engaged in large‐scale enterprise system implementations. Our survey results suggest that understanding new requirements for ERP implementation such as functional coordination is more critical issues than understanding technical features of ERP system.

Keywords

Citation

Kim, Y., Lee, Z. and Gosain, S. (2005), "Impediments to successful ERP implementation process", Business Process Management Journal, Vol. 11 No. 2, pp. 158-170. https://doi.org/10.1108/14637150510591156

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Publisher

:

Emerald Group Publishing Limited

Copyright © 2005, Emerald Group Publishing Limited

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