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Improving processes in a small health‐care network: A value‐mapping case study

Kimberlee D. Snyder (Business Administration Department, College of Business, Winona State University, Winona, Minnesota, USA)
Patrick Paulson (Business Administration Department, College of Business, Winona State University, Winona, Minnesota, USA)
Patrick McGrath (Business Administration Department, College of Business, Winona State University, Winona, Minnesota, USA)

Business Process Management Journal

ISSN: 1463-7154

Article publication date: 1 February 2005

3294

Abstract

Purpose

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This paper focuses on the process mapping of two medical clinics and the events presently under‐way to design, implement, and maintain an integrated information system with two other health‐care entities.

Design/methodology/approach

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The paper is part of a larger research project which will be a four‐year study documenting the development, implementation, and measurement of an unprecedented effort to launch a comprehensive, community‐based e‐health initiative in a small community with limited resources.

Findings

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The medical professionals will find, as they continue to grow with the system and supply the database with pertinent information about each individual patient, that they will truly benefit in unthinkable ways.

Originality/value

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This paper documents the events presently under way at two independent clinics.

Keywords

Citation

Snyder, K.D., Paulson, P. and McGrath, P. (2005), "Improving processes in a small health‐care network: A value‐mapping case study", Business Process Management Journal, Vol. 11 No. 1, pp. 87-99. https://doi.org/10.1108/14637150510578755

Publisher

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Emerald Group Publishing Limited

Copyright © 2005, Emerald Group Publishing Limited

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