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Developing and evaluating a methodology for business process improvement

Sola Adesola (School of Industrial and Manufacturing Science, Cranfield University, Cranfield, UK)
Tim Baines (School of Industrial and Manufacturing Science, Cranfield University, Cranfield, UK)

Business Process Management Journal

ISSN: 1463-7154

Article publication date: 1 February 2005

11356

Abstract

Purpose

There appears to be an ever‐insatiable demand from markets for organisations to improve their products and services. To meet this, there is a need to provide business process improvement (BPI) methodologies that are holistic, structured and procedural. Therefore, this paper describes research that has formed and tested a generic and practical methodology termed model‐based and integrated process improvement (MIPI) to support the implementation of BPI; and to validate its effectiveness in organisations. This methodology has been created as an aid for practitioners within organisations.

Design/methodology/approach

The research objectives were achieved by: reviewing and analysing current methodologies, and selecting a few frameworks against key performance indicators. Using a refined Delphi approach and semi‐structured interview with the “experts” in the field. Intervention, case study and process research approach to evaluating a methodology.

Findings

The BPI methodology was successfully formed and applied by the researcher and directly by the companies involved against the criteria of feasibility, usability and usefulness.

Research limitations/implications

The paper has demonstrated a new knowledge on how to systematically assess a BPI methodology in practice.

Practical implications

Model‐based and integrated process improvement methodology (MIPI) methodology offers the practitioner (experienced and novice) a set of step‐by‐step aids necessary to make informed, consistent and efficient changes to business processes.

Originality/value

The novelty of this research work is the creation of a holistic workbook‐based methodology with relevant tools and techniques. It extends the capabilities of existing methodologies.

Keywords

Citation

Adesola, S. and Baines, T. (2005), "Developing and evaluating a methodology for business process improvement", Business Process Management Journal, Vol. 11 No. 1, pp. 37-46. https://doi.org/10.1108/14637150510578719

Publisher

:

Emerald Group Publishing Limited

Copyright © 2005, Emerald Group Publishing Limited

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