Re‐engineering construction communication in distance management framework

Chotchai Charoenngam (School of Civil Engineering, Asian Institute of Technology, Pathumthani, Thailand)
Stephen O. Ogunlana (School of Civil Engineering, Asian Institute of Technology, Pathumthani, Thailand)
Kang Ning‐Fu (School of Civil Engineering, Asian Institute of Technology, Pathumthani, Thailand)
Prasanta K. Dey (Department of Management Studies, University of the West Indies, Bridgetown, Barbados)

Business Process Management Journal

ISSN: 1463-7154

Publication date: 1 December 2004


In an exploding and fluctuating construction market, managers are facing a challenge, which is how to manage business on a wider scale and to utilize modern developments in information technology to promote productivity. The extraordinary development of telecommunications and computer technology makes it possible for people to plan, lead, control, organize and manage projects from a distance without the need to be on site on a daily basis. A modern management known as distance management (DM) or remote management is emerging. Physical distance no longer determines the boundary of management since managers can now operate projects through virtual teams that organize manpower, material and production without face‐to‐face communication. What organization prototype could overcome psychological and physical barriers to reengineer a successful project through information technology? What criteria distinguishes the adapted way of communication of individual activities in a teamwork and assist the integration of an efficient and effective communication between face‐to‐face and a physical distance? The entire methodology has been explained through a case application on refuse incineration plant projects in Taiwan.



Charoenngam, C., Ogunlana, S., Ning‐Fu, K. and Dey, P. (2004), "Re‐engineering construction communication in distance management framework", Business Process Management Journal, Vol. 10 No. 6, pp. 645-672.

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