Business process simulation (BPS) is used to evaluate the effect of the redesign of a police road traffic accident (RTA) reporting system. The new system aims to provide timely statistical analysis of traffic behaviour to government bodies and to enable more effective utilisation of traffic police personnel. The simulation method is demonstrated in the context of assisting process change enabled by the use of information systems in an organisation in which there had been a historically mixed pattern of success in this activity.
Greasley, A. (2004), "A redesign of a road traffic accident reporting system using business process simulation", Business Process Management Journal, Vol. 10 No. 6, pp. 635-644. https://doi.org/10.1108/14637150410567857Download as .RIS
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