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Business analysis metrics for business process redesign

George Valiris (Department of Business Administration, University of Aegean, Chios, Greece)
Michalis Glykas (Information Engineering Division, Engineering Department, Cambridge University, Cambridge, UK)

Business Process Management Journal

ISSN: 1463-7154

Article publication date: 1 August 2004

Abstract

In the existing BPR methodologies there exists a big division in business analysis techniques due to the black and white approach used in most cases. In some of them, cost is the central issue, in others generic management or the successful use of IT. As a result business analysis techniques are directed towards this central issue ignoring any other means of analysis. Agent relationship morphism analysis (ARMA) is a BRP methodology that applies different analysis techniques from various disciplines in different perspectives. These techniques are influenced from organizational theories, IS development and existing work in BPR giving business analysis a more holistic approach. The main focus of business analysis in ARMA is the analysis of the business models with a view of developing solutions for the subsequent stage of redesign. The emphasis is on why the operations and processes of the organization are performed the way they are performed. The aim is to develop solutions that enhance the levels of efficiency and effectiveness in these operations and processes. The dimensions of improvement include service, quality, timeliness or cost.

Keywords

Citation

Valiris, G. and Glykas, M. (2004), "Business analysis metrics for business process redesign", Business Process Management Journal, Vol. 10 No. 4, pp. 445-480. https://doi.org/10.1108/14637150410548100

Publisher

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Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited