Enterprise resource planning (ERP) system solutions are currently in high demand by both manufacturing and service organisations because they provide a tightly integrated solution to an organisation's information system needs. During the last decade, ERP systems have received a significant amount of attention from researchers and practitioners from a variety of functional disciplines. In this paper, a comprehensive review of the research literature (1990‐2003) concerning ERP systems is presented. The literature is further classified and the major outcomes of each study are addressed and analysed. Following a comprehensive review of the literature, proposals for future research are formulated to identify topics where fruitful opportunities exist.
Shehab, E.M., Sharp, M.W., Supramaniam, L. and Spedding, T.A. (2004), "Enterprise resource planning: An integrative review", Business Process Management Journal, Vol. 10 No. 4, pp. 359-386. https://doi.org/10.1108/14637150410548056
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