TY  - JOUR
AB  - Is it possible to support the engineering processes with intelligent product models when the knowledge and information work is very complex? This paper describes how IT‐supported product configuration can support the complex engineering activities carried out in the quotation processes. The research has been carried out at the Centre for Product Modelling at the Technical University of Denmark in co‐operation with F.L. Smidth, a Danish cement plant manufacturer with a world‐wide leading position. The redesign of the quotation process lasted three years but, as the paper illustrates, remarkable results have been accomplished. The lead‐time for making quotations was reduced from two to four weeks to one to two days. A better quality of quotes was obtained, and the direct consumption of engineering resources for making quotations was reduced from five man‐weeks to one to two man‐days.
VL  - 10
IS  - 2
SN  - 1463-7154
DO  - 10.1108/14637150410530262
UR  - https://doi.org/10.1108/14637150410530262
AU  - Hvam Lars
AU  - Malis Martin
AU  - Hansen Benjamin
AU  - Riis Jesper
PY  - 2004
Y1  - 2004/01/01
TI  - Reengineering of the quotation process: application of knowledge based systems
T2  - Business Process Management Journal
PB  - Emerald Group Publishing Limited
SP  - 200
EP  - 213
Y2  - 2024/09/21
ER  -