Experiences from knowledge management implementations in companies of the software sector

Abstract

The Know‐Net knowledge management solution, that includes a theoretical framework, a consulting method and a software tool, is based on a knowledge asset‐centric design that innovatively fuses the process or human approach with the product or content approach of knowledge management. This paper describes how Know‐Net was applied in four companies of the software sector. It outlines how specific business areas such as an R&D unit, the bid management process and collaboration between geographically‐dispersed teams can benefit from knowledge management. It outlines the role specific Know‐Net components played within the transformation of existing business processes and structures, and provides key recommendations based on this experience.

Citation

Apostolou, D. and Mentzas, G. (2003), "Experiences from knowledge management implementations in companies of the software sector", Business Process Management Journal, Vol. 9 No. 3, pp. 354-381. https://doi.org/10.1108/14637150310477939