Business process management: public sector implications

Thomas R. Gulledge Jr (George Mason University, Fairfax, Virginia, USA)
Rainer A. Sommer (George Mason University, Fairfax, Virginia, USA)

Business Process Management Journal

ISSN: 1463-7154

Publication date: 1 October 2002

Abstract

Business process management has received much attention in the industrial engineering and management literature, and its benefits are well known. Much less has been written in the public sector management literature, and what has been written has been very general. Hence, there is confusion among public managers about how business process management concepts should be implemented. How should public organizations reorganize to accommodate business process management? How are existing or new enterprise systems aligned with business process management methodologies? This paper addresses these issues, and concludes that public organizations will have to change their organizational structures radically as well as their enterprise systems in order to implement business process management concepts successfully. The paper also discusses the benefits of public sector process management, and focuses in some detail on two of the reasons that public organizations have incentive to implement business process management methodologies.

Keywords

Citation

Gulledge, T. and Sommer, R. (2002), "Business process management: public sector implications", Business Process Management Journal, Vol. 8 No. 4, pp. 364-376. https://doi.org/10.1108/14637150210435017

Download as .RIS

Publisher

:

MCB UP Ltd

Copyright © 2002, MCB UP Limited

Please note you might not have access to this content

You may be able to access this content by login via Shibboleth, Open Athens or with your Emerald account.
If you would like to contact us about accessing this content, click the button and fill out the form.
To rent this content from Deepdyve, please click the button.