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Unleashing the integration potential of ERP systems: The role of process‐based performance measurement systems

Sergio Beretta (University of Padova, Padova, Italy)

Business Process Management Journal

ISSN: 1463-7154

Article publication date: 1 August 2002

4065

Abstract

Despite the large investments recently made in ERP systems, many companies are beginning to admit that the real impact of ERPs on management styles and practices is actually well below expectations, especially on the front of organizational integration. It is argued that ERP systems possess integrating capabilities only at a potential stage: their simple physical implementation is not enough to activate their inner potentialities. ERP systems can enact substantial organizational integration, only if they rely on a sound business process architecture. When the process dimension is absent from the implementation, the integration potential of ERP systems is frozen. It is argued that this situation can be unfrozen by making processes visible: the introduction of a process‐based performance measurement system can help to unleash the power of integration, by making the processes visible to people.

Keywords

Citation

Beretta, S. (2002), "Unleashing the integration potential of ERP systems: The role of process‐based performance measurement systems", Business Process Management Journal, Vol. 8 No. 3, pp. 254-277. https://doi.org/10.1108/14637150210428961

Publisher

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MCB UP Ltd

Copyright © 2002, MCB UP Limited

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