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Critical factors for successful implementation of enterprise systems

Fiona Fui‐Hoon Nah (University of Nebraska‐Lincoln, Lincoln, Nebraska, USA)
Janet Lee‐Shang Lau (University of Nebraska‐Lincoln, Lincoln, Nebraska, USA)
Jinghua Kuang (University of Texas‐Austin, Austin, Texas, USA)

Business Process Management Journal

ISSN: 1463-7154

Article publication date: 1 August 2001



Enterprise resource planning (ERP) systems have emerged as the core of successful information management and the enterprise backbone of organizations. The difficulties of ERP implementations have been widely cited in the literature but research on the critical factors for initial and ongoing ERP implementation success is rare and fragmented. Through a comprehensive review of the literature, 11 factors were found to be critical to ERP implementation success – ERP teamwork and composition; change management program and culture; top management support; business plan and vision; business process reengineering with minimum customization; project management; monitoring and evaluation of performance; effective communication; software development, testing and troubleshooting; project champion; appropriate business and IT legacy systems. The classification of these factors into the respective phases (chartering, project, shakedown, onward and upward) in Markus and Tanis’ ERP life cycle model is presented and the importance of each factor is discussed.



Fui‐Hoon Nah, F., Lee‐Shang Lau, J. and Kuang, J. (2001), "Critical factors for successful implementation of enterprise systems", Business Process Management Journal, Vol. 7 No. 3, pp. 285-296.




Copyright © 2001, MCB UP Limited

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