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Change management strategies for successful ERP implementation

Adel M. Aladwani (Department of QM and IS, College of Administrative Sciences, Kuwait University, Edailiyah, Kuwait)

Business Process Management Journal

ISSN: 1463-7154

Publication date: 1 August 2001

Abstract

When implementing an enterprise resource planning (ERP) system, top management commonly faces an unwanted attitude from potential users – for one reason or another, they resist the implementation process. Top management should, therefore, proactively deal with this problem instead of reactively confronting it. In this paper, I describe an integrated, process‐oriented approach for facing the complex social problem of workers’ resistance to ERP.

Keywords

  • Resource management
  • Organizational change
  • Employee attitudes
  • Resistance

Citation

Aladwani, A.M. (2001), "Change management strategies for successful ERP implementation", Business Process Management Journal, Vol. 7 No. 3, pp. 266-275. https://doi.org/10.1108/14637150110392764

Download as .RIS

Publisher

:

MCB UP Ltd

Copyright © 2001, MCB UP Limited

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