Change management strategies for successful ERP implementation
Adel M. Aladwani
(Department of QM and IS, College of Administrative Sciences, Kuwait University, Edailiyah, Kuwait)
Abstract
When implementing an enterprise resource planning (ERP) system, top management commonly faces an unwanted attitude from potential users – for one reason or another, they resist the implementation process. Top management should, therefore, proactively deal with this problem instead of reactively confronting it. In this paper, I describe an integrated, process‐oriented approach for facing the complex social problem of workers’ resistance to ERP.
Keywords
Citation
Aladwani, A.M. (2001), "Change management strategies for successful ERP implementation", Business Process Management Journal, Vol. 7 No. 3, pp. 266-275. https://doi.org/10.1108/14637150110392764
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:MCB UP Ltd
Copyright © 2001, MCB UP Limited
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