A methodology for analysis of complex sociotechnical processes

Abstract

This article presents the design and application of a Modified Sociotechnical Systems (MoSTS) methodology for holistic analysis of complex technical processes. Successes and failures of process redesign initiatives have demonstrated the strong influence of human elements on outcomes. (Sociotechnical Systems) STS provides a foundation for structured analysis and redesign of complex processes which emphasizes human aspects in process redesign. The MoSTS methodology is developed from STS research and practice and applied to analyze a complex technical process in the research and development sector. MoSTS is shown to be an effective methodology to facilitate analysis for process redesign, particularly where human influences may have a significant impact on success. The article concludes with limitations and implications for process analysis based on the MoSTS methodology application.

Citation

Keating, C.B., Fernandez, A.A., Jacobs, D.A. and Kauffmann, P. (2001), "A methodology for analysis of complex sociotechnical processes", Business Process Management Journal, Vol. 7 No. 1, pp. 33-50. https://doi.org/10.1108/14637150110383926