TY  - JOUR
AB  - Purpose–The purpose of this paper is to propose a service cost model which can be used to evaluate the impact of different management functionalities or network platforms to the service cost.Design/methodology/approach–Following the validation of the importance that OpEx has on the overall TCO, a classification of the costs is proposed, based on their relation to the network. Two main types of costs have been identified: network based costs and service based costs. Both cost types have been modeled as a set of interconnected processes based on the network and service life cycle respectively. Network and service cost models have been integrated into a single framework. These models have been implemented as Markov chains, which include the dynamic behavior of services. Two different methods for the implementation (analytical versus non‐analytical) have been compared from the implementation and computation time point of view. The proposed service model has been used in two case studies: cost comparison of different types of services on different platforms; and impact of the service type distribution on the overall service cost on different platforms.Findings–This paper finds the utility that the proposed cost model has. It has been shown that the impact on the overall service cost that a particular network platform capability such as the possibility of establishing point to multipoint connections has.. The proposed network and service cost models can be used on different types of networks and services.Originality/value–The paper presents a general service cost model that can be used to study the impact of any management functionality or network platform has on the service cost.
VL  - 11
IS  - 3
SN  - 1463-6697
DO  - 10.1108/14636690910954953
UR  - https://doi.org/10.1108/14636690910954953
AU  - Mas Machuca Carmen
AU  - Moe Øyvind
AU  - Eberspächer Joerg
AU  - Jaeger Monika
AU  - Gladisch Andreas
ED  - Dimitris Varoutas
ED  - Heikki Hämmäinen
ED  - Ilari Welling
PY  - 2009
Y1  - 2009/01/01
TI  - Service cost model and cost comparative studies
T2  - info
PB  - Emerald Group Publishing Limited
SP  - 19
EP  - 30
Y2  - 2024/04/19
ER  -