TY  - JOUR
AB  - Purpose–The purpose of this paper is to introduce to the concepts related with universal service and the papers in the special issue about “Re‐thinking universal service in the digital era”.Design/methodology/approach–This special issue aims to provide support to the policy process with regard to universal service in a digital context. The papers in the issue highlight developments that are shaking up the current universal service model. They consider universal service from a set of different dimensions, encompassing both demand and supply side considerations. Also a comparative outlook draws lessons from a representative set of existing regulatory models.Findings–The paper finds that the foundations and concept of universal service are experiencing a profound transformation as we enter into a new phase of information society development. A new set of policy goals and tools is the main consequence of this change.Originality/value–The paper presents a timely account of the universal service policy debate.
VL  - 10
IS  - 5/6
SN  - 1463-6697
DO  - 10.1108/14636690810904661
UR  - https://doi.org/10.1108/14636690810904661
AU  - Feijoo Claudio
AU  - Milne Claire
ED  - Claudio Feijoo
ED  - Claire Milne
PY  - 2008
Y1  - 2008/01/01
TI  - Re‐thinking universal service policy for the digital era: setting the scene – an introduction to the special issue on universal service
T2  - info
PB  - Emerald Group Publishing Limited
SP  - 4
EP  - 11
Y2  - 2024/04/18
ER  -