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Trends in mobile services in Finland 2004‐2006: from ringtones to mobile internet

Harry Bouwman (Delft University of Technology, Faculty of Technology, Policy and Management, Delft, The Netherlands)
Christer Carlsson (Institute for Advanced Management Systems Research, Åbo Akademi University, Åbo, Finland)
Pirkko Walden (Institute for Advanced Management Systems Research, Åbo Akademi University, Åbo, Finland)
Francisco J. Molina‐Castillo (University of Murcia, Murcia, Spain)

info

ISSN: 1463-6697

Article publication date: 14 March 2008

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Abstract

Purpose

The purpose of this paper is to discuss the development in the Finnish telecommunication market and trends in actual and future user behavior with regard to three groups of mobile services. It is the authors' view that service characteristics cannot be ignored.

Design/methodology/approach

The research is based on data collected over a period of three years using independent samples. To test the core of our conceptual model the study used structural equation modeling.

Findings

The analysis based on the data collected over three years shows that we cannot understand the actual and future use unless we take the subtleties and usability of services, i.e. the specific characteristics, and user values of the services involved, into account. The research clearly indicates that complementary services are dependent on positive attitudes towards mobile innovations and on perceived flexibility. Service composition is of critical importance to the success of 3G and beyond.

Originality/value

This paper is unique due to the fact that longitudinal data are presented concerning one of the most successful countries in Europe in terms of the adoption and use of advanced mobile services.

Keywords

Citation

Bouwman, H., Carlsson, C., Walden, P. and Molina‐Castillo, F.J. (2008), "Trends in mobile services in Finland 2004‐2006: from ringtones to mobile internet", info, Vol. 10 No. 2, pp. 75-93. https://doi.org/10.1108/14636690810862820

Publisher

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Emerald Group Publishing Limited

Copyright © 2008, Emerald Group Publishing Limited