The regulation of the quality of service in mobile networks

Abstract

Purpose

The purpose of the paper is to identify global best practice in the regulation of quality of service on cellular wireless networks.

Design/methodology/approach

The paper presents an identification of issues from the literature and an analysis of examples of activities of regulators around the world.

Findings

The paper finds that there is a wide range of approaches that are not easily comparable and do not necessarily fit with policy goals.

Research limitations/implications

Mostly, the surveys are of basic voice parameters, with little on data or value services.

Practical implications

The paper calls for better understanding of the information gaps of consumers and how third parties, including regulators, can play a part, in particular in the move toward 3G and 3.5G.

Originality/value

The paper reviews a very wide range of materials and presents in a framework that helps understand the information gaps of consumers and how third parties, including regulators, can play a part, in particular in the move toward 3G and 3.5G.

Citation

Sutherland, E. (2007), "The regulation of the quality of service in mobile networks", info, Vol. 9 No. 6, pp. 17-34. https://doi.org/10.1108/14636690710827668