Telecommunications Quality of Service Management: From Legacy to Emerging Services

Citation

Oodan, A., Ward, K., Savolaine, C., Daneshmand, M. and Hoath, P. (2003), "Telecommunications Quality of Service Management: From Legacy to Emerging Services", info, Vol. 5 No. 4, pp. 45-45. https://doi.org/10.1108/14636690310495238

This new volume builds on and updates a previous book about quality of service (QoS) concerns that was issued in the same publisher series (as number 39) by some of the same authors in 1997. Three of the authors have long histories with British Telecom (though Oodan is now a consultant and Ward is on the faculty at University College in London) while Savolaine and Daneshmand have worked with AT&T.

Their 28 chapters appear in seven main sections. These include “introduction to quality of service” (quality, and quality of service in telecommunication); framework (four viewpoints of QoS, customer QoS requirements, QoS offered/planned and delivered by the service provider, and customer perception of QoS); “existing and emerging network and services” (network evolution and its performance, network performance engineering of legacy networks, Internet service and the QoS framework, QoS for real‐time Internet applications, QoS for non‐real‐time Internet applications, QoS in mobile communication systems, and QoS in satellite communications); “customer impact” (service surround and customer relationship management, numbering and billing, ergonomic considerations in the design of products and services, and telecommunication services for people with disabilities); “external drivers” (role of consumer and user groups, role of regulation, and standards); “the management of QoS” (comparisons of performance, economics of QoS, telecommunications security, telecommunication fraud, management of QoS); and “the future” (an architectural framework for the study of QoS, and the future of Qos).

There are no less than 11 appendices supplementing these chapter discussions, several reporting regulatory requirements in different nations. This is a topic of increasing concern and industry (as well as regulatory) focus and this volume along with its earlier predecessor is one of the more important collections of information about it.