A conceptual model of HRIS‐Trust: an understanding of suppliers'/customers' relationship

Nguyen Ngoc Duc (Based at the School of Management, Asian Institute of Technology, Bangkok, Thailand)
Sununta Siengthai (Based at the School of Management, Asian Institute of Technology, Bangkok, Thailand)
Steve Page (Based at Chester Business School, University of Chester, Chester, UK)


ISSN: 1463-6689

Publication date: 19 April 2013



In this research, the aim is to argue that “trust” is very important in all stages of technology management for human resource management efficiency and effectiveness to improve organizational performance. Therefore the purpose of this paper is to propose the concept and model of “HRIS‐trust” for human resource information system (HRIS) suppliers, who will approach HRIS potential customers.


This is an exploratory study; hence, based on the relevant literature review and the authors' own analysis, six propositions were proposed for HRIS‐Trust model.


HRIS‐Trust is one of the pivotal determinants to help managers make decisions to apply HRIS in the organization in order to achieve sustainable human resource management (HRM) performance. Accordingly, to achieve an effective level of HRIS deployment, HRIS‐suppliers and their customers need to have a clear understanding and definition of appropriate terminology of HRIS‐trust for operational management systems.

Research limitations/implications

As yet this model is untested. Clearly, further research is necessary to test the propositions of the authors' model.

Practical implications

In this paper, it is argued that HRIS‐trust is very important in relation to HRIS deployment. Therefore, HRIS suppliers need to have an understanding about the factors influencing trust in HRIS, especially how to increase customer trust in their HRIS products.


Although many previous studies have demonstrated how an organization can initiate and implement human resource information system (HRIS) efficiently and effectively, very few have investigated factors influencing the trust in HRIS. Hence, this research is one of the first exploratory studies to explore such an issue. In addition, a definition and a model of HRIS‐Trust was proposed.



Ngoc Duc, N., Siengthai, S. and Page, S. (2013), "A conceptual model of HRIS‐Trust: an understanding of suppliers'/customers' relationship", Foresight, Vol. 15 No. 2, pp. 106-116. https://doi.org/10.1108/14636681311321112

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