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Benchmarking unveils emerging knowledge management strategies

Carla O’Dell (The American Productivity & Quality Center, Houston, Texas, USA)
Karl Wiig (Knowledge Research Institute Inc., Arlington, Texas, USA, and)
Peggy Odem (American Productivity & Quality Center, Houston, Texas, USA)

Benchmarking: An International Journal

ISSN: 1463-5771

Article publication date: 1 September 1999

3076

Abstract

Based on the findings of a large‐scale benchmarking study, this article highlights the strategies employed by best‐practice organizations to identify, capture, and leverage knowledge. Supported by case study examples from several companies, descriptions of six emerging knowledge management strategies discovered during the benchmarking process are provided. The article reveals how organizations seek to incorporate various knowledge management approaches into their business and sheds light on the changing nature of knowledge management in general.

Keywords

Citation

O’Dell, C., Wiig, K. and Odem, P. (1999), "Benchmarking unveils emerging knowledge management strategies", Benchmarking: An International Journal, Vol. 6 No. 3, pp. 202-211. https://doi.org/10.1108/14635779910288550

Publisher

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MCB UP Ltd

Copyright © 1999, MCB UP Limited

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