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Integrating benchmarking and poor quality cost measurement for assisting the quality management work

Bjørn Andersen (The Norwegian University of Science and Technology, Trondheim, Norway)
Rune M. Moen (Management System Services, Høvik, Norway)

Benchmarking: An International Journal

ISSN: 1463-5771

Article publication date: 1 December 1999

2337

Abstract

The two quality management concepts of benchmarking and poor quality cost measurement have been developed completely separate from each other and without any interaction between them. Both have also experienced some shortcomings that to some extent have limited their use and results. This paper explores these shortcomings and demonstrates how benchmarking and poor quality cost measurement in some ways are similar and in other ways complement each others’ weaknesses. An integrated framework that combines the two concepts into a powerful approach for assisting an organization’s quality management work is presented. Different points of intersection between the two concepts in this integrated framework are discussed, and it is demonstrated how they support and enhance each other. Such enhancements occur throughout all phases of the benchmarking process, while benchmarking provides an extra dimension to the use of the poor quality cost measurements.

Keywords

Citation

Andersen, B. and Moen, R.M. (1999), "Integrating benchmarking and poor quality cost measurement for assisting the quality management work", Benchmarking: An International Journal, Vol. 6 No. 4, pp. 291-301. https://doi.org/10.1108/14635779910288541

Publisher

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MCB UP Ltd

Copyright © 1999, MCB UP Limited

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