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Competitive benchmarking in the air cargo industry: Part II

Ingrid Lobo (Quality Improvement Management, Luftansa Cargo, Dubai, UAE, and)
Mohamed Zairi (European Centre for TQM, University of Bradford, UK)

Benchmarking: An International Journal

ISSN: 1463-5771

Article publication date: 1 September 1999

1960

Abstract

This is the second paper of a series of three, discussing a benchmarking application in the air cargo freight industry. The paper discusses the following: qualitative benchmarking data across a wide range of attributes and an analysis of performance gaps in each area of the questionnaire utilised; qualitative information in the form of practices described by the various managers interviewed during the course of the whole project. Considers areas such as leadership, strategic quality planning, human resources management and development and process management. Offers findings from the research in these areas, giving a snapshot of what each company surveyed is doing in each of the areas covered

Keywords

Citation

Lobo, I. and Zairi, M. (1999), "Competitive benchmarking in the air cargo industry: Part II", Benchmarking: An International Journal, Vol. 6 No. 3, pp. 220-238. https://doi.org/10.1108/14635779910288479

Publisher

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MCB UP Ltd

Copyright © 1999, MCB UP Limited

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