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The Employment Service benchmarking study: Internal vacancy filling

Nick Parker (Employment Service, Sheffield, UK)

Benchmarking for Quality Management & Technology

ISSN: 1351-3036

Article publication date: 1 September 1998

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Abstract

This article describes the Employment Service approach to the use of benchmarking as a tool by looking at how it was used to improve a key human resource area ‐ internal vacancy filling. It covers: leadership ‐ why we decided to use benchmarking as a performance improvement tool and high level sponsorship of the project; methods ‐ the process benchmarking approach used ‐ internal, industry and generic; and results, business, customer satisfaction and organisational learning. The article concludes that benchmarking can be effectively applied in the area of human resources and can lead to significant improvements in performance. It shows how the benchmarking approach leads to individual, team and organisational learning.

Keywords

Citation

Parker, N. (1998), "The Employment Service benchmarking study: Internal vacancy filling", Benchmarking for Quality Management & Technology, Vol. 5 No. 3, pp. 200-224. https://doi.org/10.1108/14635779810226216

Publisher

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MCB UP Ltd

Copyright © 1998, Government agency

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