Benchgrafting: a model for successful implementation of the conclusions of benchmarking studies
Benchmarking for Quality Management & Technology
ISSN: 1351-3036
Article publication date: 1 September 1998
Abstract
Many benchmarking exercises identify process improvements but frequently this does not lead to significant transfer of learning or knowledge. This paper introduces the concept of “benchgrafting” as a model to assist managers in the successful implementation of the conclusions from benchmarking projects. Looks at the concept of benchgrafting and considers it in the light of institutional theory which underlines the importance of social and cultural environment. Reports on a desk study carried out as a pilot exercise benchmarking between two organisations in the transport field.
Keywords
Citation
Codling, B.S. (1998), "Benchgrafting: a model for successful implementation of the conclusions of benchmarking studies", Benchmarking for Quality Management & Technology, Vol. 5 No. 3, pp. 158-164. https://doi.org/10.1108/14635779810226180
Publisher
:MCB UP Ltd
Copyright © 1998, MCB UP Limited