Erratum

Abstract

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/01443579710177059. When citing the article, please cite: Christopher A. Voss, Pär Åhlström, Kate Blackmon, (1997), “Benchmarking and operational performance: some empirical results”, International Journal of Operations & Production Management, Vol. 17 Iss: 10, pp. 1046 - 1058.

Citation

(1997), "Erratum", Benchmarking for Quality Management & Technology, Vol. 4 No. 4, pp. 273-285. https://doi.org/10.1108/14635779710195113