The quality framework necessary to achieve compliance with the ISO 9000 series of standards is to say the least abstract. It is this very generality which allows ISO 9000 to play the role of the universal quality standard. Aims to help practitioners relate their software process to this framework. Discusses the rationale for, as well as ideas and examples of, software and information system development practices that fit the requirement of ISO 9001 standard and ISO 9000‐3 accompanying the guidelines. Reviews related approaches to software process improvement, defines generic requirements for a quality software process and a template for the context of a software quality improvement programme as a software quality manual.
Jovanovic, V. and Shoemaker, D. (1997), "ISO 9001 standard and software quality improvement", Benchmarking for Quality Management & Technology, Vol. 4 No. 2, pp. 148-159. https://doi.org/10.1108/14635779710174963Download as .RIS
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