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Malcolm Baldrige National Quality Award: Critical issues and inherent values

Arvinder P.S. Loomba (College of Business Administration, University of Northern Iowa, Cedar Falls, IA, USA)
Thomas B. Johannessen (Skovveien, Norway)

Benchmarking for Quality Management & Technology

ISSN: 1351-3036

Article publication date: 1 March 1997

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Abstract

Focuses on some of the ethical concerns pertinent to the application process of the Malcolm Baldrige National Quality Award programme and highlights some of the critical problems which the programme faces. Based on analysis of these issues, endeavours to distil an adequate opinion of the inherent value, merit and significance of Baldrige Award. Observes that, while the Baldrige Award programme does raise certain critical concerns ‐ specifically those related to unfairness, superficiality and publicity ‐ the inherent value of the continuously improving award programme far outweighs its limitations. As has been seen, the Baldrige paradigm is not limited exclusively to the world of business, and can be applied to reinforce quality and enhance productivity in virtually any kind of organization.

Keywords

Citation

Loomba, A.P.S. and Johannessen, T.B. (1997), "Malcolm Baldrige National Quality Award: Critical issues and inherent values", Benchmarking for Quality Management & Technology, Vol. 4 No. 1, pp. 59-77. https://doi.org/10.1108/14635779710163055

Publisher

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MCB UP Ltd

Copyright © 1997, MCB UP Limited

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