Leading practices for achieving quality and high performance

James R. Evans (Department of Quantitative Analysis and Operations Management, University of Cincinnati, Cincinnati, Ohio, USA)

Benchmarking for Quality Management & Technology

ISSN: 1351-3036

Publication date: 1 December 1996


Important management practices that lead to the achievement of quality and high performance fall under the areas of leadership, information management, strategic planning, human resource management, product development, process management, and customer focus, which represent the principal focus areas of the Malcolm Baldrige National Quality Award criteria. Aims to identify the key practices that lead to competitive success from a process viewpoint, and provide examples from Baldrige winners and other leading companies.



Evans, J. (1996), "Leading practices for achieving quality and high performance", Benchmarking for Quality Management & Technology, Vol. 3 No. 4, pp. 43-58. https://doi.org/10.1108/14635779610153363

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Copyright © 1996, MCB UP Limited

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