Important management practices that lead to the achievement of quality and high performance fall under the areas of leadership, information management, strategic planning, human resource management, product development, process management, and customer focus, which represent the principal focus areas of the Malcolm Baldrige National Quality Award criteria. Aims to identify the key practices that lead to competitive success from a process viewpoint, and provide examples from Baldrige winners and other leading companies.
Evans, J.R. (1996), "Leading practices for achieving quality and high performance", Benchmarking for Quality Management & Technology, Vol. 3 No. 4, pp. 43-58. https://doi.org/10.1108/14635779610153363Download as .RIS
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