A quality assessment instrument for multi‐criteria decision support software

Enrique G. Zapatero (School of Business, Norfolk State University, Norfolk, Virginia, USA)

Benchmarking for Quality Management & Technology

ISSN: 1351-3036

Publication date: 1 December 1996


Presents the findings concerning a search for an objective way of assessing the quality of commercially‐available, multi‐criteria decision support software. As hardware prices continue to decline, consumers are spending relatively large sums of money on software. There is a powerful need for decision makers to justify these cash outlays based on the impact on the quality of the decisions made using multi‐criteria tools. After a thorough literary search for such an assessment uncovered the lack of field‐tested assessment batteries, develops an evaluation tool and undertakes an experiment to gain insight on the performance of this evaluation tool.



Zapatero, E. (1996), "A quality assessment instrument for multi‐criteria decision support software", Benchmarking for Quality Management & Technology, Vol. 3 No. 4, pp. 17-27. https://doi.org/10.1108/14635779610153336

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Copyright © 1996, MCB UP Limited

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