Implementing quality management in the hospitality industry

Jaideep Motwani (Grand Valley State University, Grand Rapids, Michigan, USA)
Ashok Kumar (Grand Valley State University, Grand Rapids, Michigan, USA)
Mohamed A. Youssef (School of Business and Entrepreneurship, Norfolk State University, Norfolk, Virginia, USA)

Benchmarking for Quality Management & Technology

ISSN: 1351-3036

Publication date: 1 December 1996

Abstract

Examines the issue of implementing quality management (QM) programmes in the hospitality industry by grouping the prescriptive literature into four research streams. Based on the literature, suggests a proactive approach to implementing QM in the hospitality industry. Finally, provides issues related to QM in the hospitality sector, which need to be addressed in the future.

Keywords

Citation

Motwani, J., Kumar, A. and Youssef, M. (1996), "Implementing quality management in the hospitality industry", Benchmarking for Quality Management & Technology, Vol. 3 No. 4, pp. 4-16. https://doi.org/10.1108/14635779610153327

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Publisher

:

MCB UP Ltd

Copyright © 1996, MCB UP Limited

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