Examines the issue of implementing quality management (QM) programmes in the hospitality industry by grouping the prescriptive literature into four research streams. Based on the literature, suggests a proactive approach to implementing QM in the hospitality industry. Finally, provides issues related to QM in the hospitality sector, which need to be addressed in the future.
Motwani, J., Kumar, A. and Youssef, M. (1996), "Implementing quality management in the hospitality industry", Benchmarking for Quality Management & Technology, Vol. 3 No. 4, pp. 4-16. https://doi.org/10.1108/14635779610153327Download as .RIS
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