Implementing quality management in the hospitality industry

Jaideep Motwani (Grand Valley State University, Grand Rapids, Michigan, USA)
Ashok Kumar (Grand Valley State University, Grand Rapids, Michigan, USA)
Mohamed A. Youssef (School of Business and Entrepreneurship, Norfolk State University, Norfolk, Virginia, USA)

Benchmarking for Quality Management & Technology

ISSN: 1351-3036

Publication date: 1 December 1996


Examines the issue of implementing quality management (QM) programmes in the hospitality industry by grouping the prescriptive literature into four research streams. Based on the literature, suggests a proactive approach to implementing QM in the hospitality industry. Finally, provides issues related to QM in the hospitality sector, which need to be addressed in the future.



Motwani, J., Kumar, A. and Youssef, M. (1996), "Implementing quality management in the hospitality industry", Benchmarking for Quality Management & Technology, Vol. 3 No. 4, pp. 4-16.

Download as .RIS




Copyright © 1996, MCB UP Limited

Please note you might not have access to this content

You may be able to access this content by login via Shibboleth, Open Athens or with your Emerald account.
If you would like to contact us about accessing this content, click the button and fill out the form.
To rent this content from Deepdyve, please click the button.