Examines the current literature on total quality management/continuous quality improvement (TQM/CQI) in the health‐care industry and determines the common threads that exist in the successfully implemented programmes. Based on the review of literature, proposes a comprehensive model on how to implement and maintain a TQM/CQI programme in the health‐care industry.
Brashier, L., Sower, V., Motwani, J. and Savoie, M. (1996), "Implementation of TQM/CQI in the health‐care industry: A comprehensive model", Benchmarking for Quality Management & Technology, Vol. 3 No. 2, pp. 31-50. https://doi.org/10.1108/14635779610118687Download as .RIS
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