Continues the series of book reviews begun in Benchmarking for Quality Management & Technology, Vol. 2 No. 1. Reviews two further publications on benchmarking. Outlines their content and shows how they are valuable to both practitioners and academics.
Zairi, M. and Youssef, M. (1996), "A review of key publications on benchmarking: part II", Benchmarking for Quality Management & Technology, Vol. 3 No. 1, pp. 45-49. https://doi.org/10.1108/14635779610112458Download as .RIS
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