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Benchmarking critical factors for TQM: part I: theory and foundations

Mohamed Zairi (TQM Centre, Bradford University, Bradford, UK)
Mohamed A. Youssef (School of Business, Ithaca College, Ithaca, USA)

Benchmarking for Quality Management & Technology

ISSN: 1351-3036

Article publication date: 1 March 1995

3516

Abstract

Provides two definitions of TQM which address TQM critical factors. Also examines a number of self‐assessment frameworks and explains the role they play in determining the TQM critical factors.

Keywords

Citation

Zairi, M. and Youssef, M.A. (1995), "Benchmarking critical factors for TQM: part I: theory and foundations", Benchmarking for Quality Management & Technology, Vol. 2 No. 1, pp. 5-20. https://doi.org/10.1108/14635779510081616

Publisher

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MCB UP Ltd

Copyright © 1995, Company

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