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A proposed framework for managing service parts in automotive and aerospace industries

Robert de Souza (The Logistics Institute Asia Pacific, National University of Singapore, Singapore)
Albert Wee Kwan Tan (Center for Corporate Learning, Singapore Manufacturers' Federation, Singapore)
Hafidzaturrafeah Othman (The Logistics Institute Asia Pacific, National University of Singapore, Singapore)
Miti Garg (The Logistics Institute Asia Pacific, National University of Singapore, Singapore)

Benchmarking: An International Journal

ISSN: 1463-5771

Article publication date: 25 October 2011

Abstract

Purpose

The purpose of this paper is to study the process, network, skills and practices of service parts logistics organizations in the Asia Pacific region. Specifically, it attempts to propose a new framework for service parts logistics management based on interview inputs from several leading automotive and aerospace companies. This paper also seeks to identify the trends and opportunities for service parts logistics in Singapore.

Design/methodology/approach

Companies from aerospace and automotive industries involved in service logistics activities were involved in the study. Data were obtained primarily through interviews with key executives of the company.

Findings

This paper summarizes some of the industry findings on service parts logistics in the Asia Pacific region. To succeed in the service logistics business, companies should not focus on cost factors alone. Instead, companies should adopt the proposed framework and look into other factors.

Research limitations/implications

The research is limited to companies in the aerospace and automotive industries only.

Practical implications

This framework was drawn from industry inputs and can be easily applied in decision making.

Originality/value

The paper provides a new framework to assist decision makers in deciding where a company should locate its service part logistics hub.

Keywords

Citation

de Souza, R., Wee Kwan Tan, A., Othman, H. and Garg, M. (2011), "A proposed framework for managing service parts in automotive and aerospace industries", Benchmarking: An International Journal, Vol. 18 No. 6, pp. 769-782. https://doi.org/10.1108/14635771111180699

Publisher

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Emerald Group Publishing Limited

Copyright © 2011, Emerald Group Publishing Limited