A synergistic performance management model conjoining benchmarking and motivation
Abstract
Purpose
The purpose of this paper is to develop an improved management/performance model that yields superior business productivity by conjoining internal benchmarking, external benchmarking, and a strong employee performance/behavior paradigm.
Design/methodology/approach
Strengths and weaknesses of conventional benchmarking approaches to productivity maximization are examined through both literature surveys and experiments.
Findings
It is found that most benchmarking efforts are hampered by resistance of employees to change. It is therefore concluded that benchmarking efforts could be enhanced by integrating employee motivation/behavior programs with the benchmarking efforts.
Research limitations/implications
The individual elements of the proposed model have been field‐validated; however the integrated model has not been field‐tested. This is planned as future research.
Practical implications
The conjoining of internal benchmarking, external benchmarking, and employee motivation/behavior programs should substantially enhance the results of productivity improvement programs based upon benchmarking.
Originality/value
This is the first effort that integrates internal benchmarking, external benchmarking, and employee motivation/behavior programs. This synergistic management model should be quite significant in enhancing corporate productivity.
Keywords
Citation
Goncharuk, A.G. and Monat, J.P. (2009), "A synergistic performance management model conjoining benchmarking and motivation", Benchmarking: An International Journal, Vol. 16 No. 6, pp. 767-784. https://doi.org/10.1108/14635770911000105
Publisher
:Emerald Group Publishing Limited
Copyright © 2009, Emerald Group Publishing Limited