TY  - JOUR
AB  - Purpose– The purpose of the paper is to develop an integrated framework for performance management of healthcare services.Design/methodology/approach– This study develops a performance management framework for healthcare services using a combined analytic hierarchy process (AHP) and logical framework (LOGFRAME). The framework is then applied to the intensive care units of three different hospitals in developing nations. Numerous focus group discussions were undertaken, involving experts from the specific area under investigation.Findings– The study reveals that a combination of outcome, structure and process‐based critical success factors and a combined AHP and LOGFRAME‐based performance management framework helps manage performance of healthcare services.Practical implications– The proposed framework could be practiced in hospital‐based healthcare services.Originality/value– The conventional approaches to healthcare performance management are either outcome‐based or process‐based, which cannot reveal improvement measures appropriately in order to assure superior performance. Additionally, they lack planning, implementing and evaluating improvement projects that are identified from performance measurement. This study presents an integrated approach to performance measurement and implementing framework of improvement projects.
VL  - 15
IS  - 4
SN  - 1463-5771
DO  - 10.1108/14635770810887249
UR  - https://doi.org/10.1108/14635770810887249
AU  - Dey Prasanta K.
AU  - Hariharan Seetharaman
AU  - Despic Ozren
PY  - 2008
Y1  - 2008/01/01
TI  - Managing healthcare performance in analytical framework
T2  - Benchmarking: An International Journal
PB  - Emerald Group Publishing Limited
SP  - 444
EP  - 468
Y2  - 2024/04/16
ER  -