TY  - JOUR
AB  - Purpose– The paper aims to focus on the development and application of a benchmarking information system designed for use within a cluster.Design/methodology/approach– Case study as the field research methodology for theory testing and refinement.Findings– Despite the difficulties and a lack of maturity for benchmarking and performance management to be overcome, the governing institutions and most of the companies have realized that implementation of the system in itself represents a step towards managing improvement of the clusters.Research limitations/implications– Research is still at an early stage and applications of the information system need to be carried on further so as to review and validate it.Practical implications– Absence of a culture of decision making based on analysis of information and lack of resources may create some difficulty in using metrics for a cluster of SMEs.Originality/value– The paper proposes to apply the concepts and techniques of business performance management and improvement to manage performance of clusters of companies, offering a new approach on how to improve the collective efficiency of a cluster.
VL  - 15
IS  - 3
SN  - 1463-5771
DO  - 10.1108/14635770810876601
UR  - https://doi.org/10.1108/14635770810876601
AU  - Carpinetti L.C.R.
AU  - Oiko O.T.
PY  - 2008
Y1  - 2008/01/01
TI  - Development and application of a benchmarking information system in clusters of SMEs
T2  - Benchmarking: An International Journal
PB  - Emerald Group Publishing Limited
SP  - 292
EP  - 306
Y2  - 2024/04/25
ER  -