A benchmarking study of experiences with electronic government

Abstract

Purpose

This paper aims to analyse several reported case studies of electronic government (EG) application to uncover the driving forces behind EG application, the approaches and methods adopted and the levels of success of their associated initiatives.

Design/methodology/approach

Six countries were chosen as potential cases for this study. The selection was made so that the cases can be comparable to each other, whilst in the same time provide richness to the study in terms of their coverage of the different EG dimensions.

Findings

This study shows comparison of various EG methodologies employed by a selected group of six countries and concludes with criteria for improvement in EG services implementation based on a thorough study of EG strategies and past major project implementations.

Practical implications

The level of success posted by selected cases is different amongst implementers, which leads to the need for benchmarking a variety of EG experiences in different contexts and cultures.

Originality/value

The paper provides a review of EG relevant literature, and a detailed discussion of the cases and their review analysis. This kind of benchmarking study helps uncover the factors of success, the priorities of implementation in EG initiatives, and the effective approaches to be followed.

Citation

Al‐Mashari, M. (2007), "A benchmarking study of experiences with electronic government", Benchmarking: An International Journal, Vol. 14 No. 2, pp. 172-185. https://doi.org/10.1108/14635770710740378