This paper discusses self‐assessment and benchmarking of intangible assets in teamwork development. First examines key approaches to team‐performance measurement and present a systems perspective on teamwork, hence benchmarking of teamwork performance. In consequence, a generic model based on EFQM framework – the TEaM model, is proposed as a self‐assessment and benchmarking tool. TEaM consists of ten criteria (enablers and results) that are outlined in the paper. Also demonstrates how TEaM can be applied in organisations and how this tool reflects the emerging trends in benchmarking practice.
Castka, P., Bamber, C.J. and Sharp, J.M. (2004), "Benchmarking intangible assets: enhancing teamwork performance using self‐assessment", Benchmarking: An International Journal, Vol. 11 No. 6, pp. 571-583. https://doi.org/10.1108/14635770410566483
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