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Benchmarking supply chain collaboration: An empirical study

Togar M. Simatupang (Graduate School of Business and Management, Bandung Institute of Technology, Bandung, Indonesia)
Ramaswami Sridharan (Graduate School of Business and Professional Development, University of Wollongong, Australia)

Benchmarking: An International Journal

ISSN: 1463-5771

Article publication date: 1 October 2004



Supply chain collaboration enables firms to achieve better performance. It requires close arrangements of collaborative practices among the participating members. Searching for better practices and ideas that lead to superior performance means that the chain members also need to benchmark their current collaborative practices to other collaborative supply chains. Benchmarking enables them to identify the highest standards of excellence in customer services and processes and implement necessary improvements to match or exceed these standards. This paper, reports a benchmarking study on supply chain collaboration between retailers and suppliers, which incorporates collaborative practices in information sharing, decision synchronisation, and incentive alignment. An empirical study was carried out to benchmark the profile of collaborative practices and operational performance. The study also compared differences in the use of collaborative practices from retailer and supplier perspectives.



Simatupang, T.M. and Sridharan, R. (2004), "Benchmarking supply chain collaboration: An empirical study", Benchmarking: An International Journal, Vol. 11 No. 5, pp. 484-503.



Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited

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