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Benchmarking the port services: a customer oriented proposal

Manuel Cuadrado (Facultat d'Economia, Universitat de València, Valencia, Spain)
Marta Frasquet (Facultat d'Economia, Universitat de València, Valencia, Spain)
Amparo Cervera (Facultat d'Economia, Universitat de València, Valencia, Spain)

Benchmarking: An International Journal

ISSN: 1463-5771

Article publication date: 1 June 2004

Abstract

In recent years, ports have experienced a period of significant growth and development along with intense inter‐port rivalry as a consequence of intermodality and hinterland development. It is therefore vital that port management bodies define and implement suitable strategies. This paper aims to adapt the benchmarking technique to the sphere of ports. Compares the activity of a port with that of its competitors, which is considered to be excellent. This is a strategic approach where consideration of the needs of the client, shipping lines and export‐import companies is the axis of the benchmarking process.

Keywords

Citation

Cuadrado, M., Frasquet, M. and Cervera, A. (2004), "Benchmarking the port services: a customer oriented proposal", Benchmarking: An International Journal, Vol. 11 No. 3, pp. 320-330. https://doi.org/10.1108/14635770410538781

Publisher

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Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited