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Key performance indicators for measuring construction success

Albert P.C. Chan (School of Construction Management and Property, Queensland University of Technology, Brisbane, Australia)
Ada P.L. Chan (Department of Building and Real Estate, Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong)

Benchmarking: An International Journal

ISSN: 1463-5771

Article publication date: 1 April 2004



The construction industry is dynamic in nature. The concept of project success has remained ambiguously defined in the construction industry. Project success is almost the ultimate goal for every project. However, it means different things to different people. While some writers consider time, cost and quality as predominant criteria, others suggest that success is something more complex. The aim of this paper is to develop a framework for measuring success of construction projects. In this paper, a set of key performance indicators (KPIs), measured both objectively and subjectively are developed through a comprehensive literature review. The validity of the proposed KPIs is also tested by three case studies. Then, the limitations of the suggested KPIs are discussed. With the development of KPIs, a benchmark for measuring the performance of a construction project can be set. It also provides significant insights into developing a general and comprehensive base for further research.



Chan, A.P.C. and Chan, A.P.L. (2004), "Key performance indicators for measuring construction success", Benchmarking: An International Journal, Vol. 11 No. 2, pp. 203-221.



Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited

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