Aims to examine the state of leadership and HR focus in TQM research in Australia from published literature and to determine areas for future research. The literature search covered 31 reputable referred journals over the years 1985‐1999 and identified 90 articles which focused on aspects of TQM. However, it was not possible to identify the primary focus of 23 articles, hence these were not considered for further analysis. The rest of the articles (67) were classified using the seven criteria of the Australian Business Excellence Framework and it was found that about 40 per cent of the reviewed articles had leadership and HR as primary focus. The review shows that considerable attention has been devoted to research in strategic direction, organizational culture of the leadership category and, involvement and commitment, and effectiveness and development of the people category. Further research is necessary in areas such as top management's role in environmental issues and community contribution, health, safety and well‐being of employees, and dissemination of leadership throughout organizations.
Rahman, S. (2002), "Leadership and HR focus in TQM research in Australia: an assessment and agenda", Benchmarking: An International Journal, Vol. 9 No. 5, pp. 485-505. https://doi.org/10.1108/14635770210451482Download as .RIS
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