TY  - JOUR
AB  - Benchmarking techniques evolved from Xerox’s pioneering visit to Japan in the late 1970s. However, the application of the benchmarking concept to the banking industry did not take place until the late 1990s. Process benchmarking, in particular, is a tool that helps FIs to cut costs, improve productivity and integrate business processes. Although process benchmarking involves divulging what may be considered as sensitive or confidential information, forming de facto benchmarking partnerships with competitors allows participating institutions to compare cost and output advantages and disadvantages, when performing key processes involved in lending operations. This paper presents an application of process benchmarking to lending operations across Australia to highlight differences in costs involved in seemingly identical value chains.
VL  - 9
IS  - 4
SN  - 1463-5771
DO  - 10.1108/14635770210442725
UR  - https://doi.org/10.1108/14635770210442725
AU  - Delpachitra Sarath
AU  - Beal Diana
PY  - 2002
Y1  - 2002/01/01
TI  - Process benchmarking: an application to lending products
T2  - Benchmarking: An International Journal
PB  - MCB UP Ltd
SP  - 409
EP  - 420
Y2  - 2024/09/20
ER  -