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Successful implementation of Six Sigma: benchmarking General Electric Company

Kim M. Henderson (GE Aircraft Engines, Cincinnati, Ohio, USA)
James R. Evans (University of Cincinnati, Cincinnati, Ohio, USA)

Benchmarking: An International Journal

ISSN: 1463-5771

Article publication date: 1 October 2000

Abstract

The Six Sigma phenomenon has followed the TQM movement as the latest thrust for many companies seeking to improve their performance and effectiveness. The purpose of this paper is to review the basic concepts of Six Sigma, its benefits, and successful approaches for implementation. In particular, we benchmark the practices of the General Electric Company, one of the leaders and innovators in implementing the process. We conclude that keys for successful implementation include upper management support and involvement, organizational infrastructure, training, tools, and links to human resources‐based actions.

Keywords

Citation

Henderson, K.M. and Evans, J.R. (2000), "Successful implementation of Six Sigma: benchmarking General Electric Company", Benchmarking: An International Journal, Vol. 7 No. 4, pp. 260-282. https://doi.org/10.1108/14635770010378909

Publisher

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MCB UP Ltd

Copyright © 2000, MCB UP Limited