Features two case studies. The first of these focuses on Royal Mail, provider of a universal delivery service within the UK. Notes how total quality management has evolved within the organization and how the role of internal good practice has underpinned the development of a continuous improvement environment. Identifies the key enablers for the effective transfer of good practice and the process models adopted. The second case study focuses on Texas Instruments Europe, part of the TI Group and a previous winner of the European Foundation for Quality Management Award. Investigates how different sources provide an extensive database of knowledge for the organization wishing to locate best practices. Identifies the approach adopted to best practice sharing in order to remain focused and achieve maximum benefits within the shortest timeframe. The organization has set up its own office of best practice (OBP) to support the best practice drive and the article focuses on how the OBP expertise is deployed to maximum effect within the organization.
Zairi, M. and Whymark, J. (2000), "The transfer of best practices: how to build a culture of benchmarking and continuous learning – part 1", Benchmarking: An International Journal, Vol. 7 No. 1, pp. 62-79. https://doi.org/10.1108/14635770010317285
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