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Best practice benchmarking in the UK

Matthew Hinton (Open University Business School, Milton Keynes, UK)
Graham Francis (Open University Business School, Milton Keynes, UK)
Jacky Holloway (Open University Business School, Milton Keynes, UK)

Benchmarking: An International Journal

ISSN: 1463-5771

Article publication date: 1 March 2000

Abstract

Reflects on a three‐year project examining the evolving nature of “best practice” benchmarking in UK‐based organisations. The findings describe the current state of benchmarking and some of its advantages across a wide variety of public and private sector organisations. Also investigates the disincentives to benchmarking activity experienced by practising benchmarkers, as well as the factors which inhibit the initial take‐up of this technique. In addition, the notion that a maturity curve exists for organisations engaged in benchmarking is explored.

Keywords

Citation

Hinton, M., Francis, G. and Holloway, J. (2000), "Best practice benchmarking in the UK", Benchmarking: An International Journal, Vol. 7 No. 1, pp. 52-61. https://doi.org/10.1108/14635770010314954

Publisher

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MCB UP Ltd

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