TY  - JOUR
AB  - Labatt Breweries of Canada and Local #1 London and Local #304 Toronto of the Brewery, General & Professional Workers Union recognized that building trust in a historically damaged labour management relationship required four large sequential steps. Step one was understanding the conditions required to create trust. Step two built on the conditions by revisiting past and current wounds to mutually understand and learn. Step three involved mutually defining their desired future. The fourth step, where they are now, involves ongoing open discussion and problem solving as true partners in the business while respecting each other’s role.
VL  - 6
IS  - 5
SN  - 0968-4891
DO  - 10.1108/14634449810233819
UR  - https://doi.org/10.1108/14634449810233819
AU  - Rankin Jim
PY  - 1998
Y1  - 1998/01/01
TI  - Building trust ‐ the essential ingredient in partnering to improve business results
T2  - Empowerment in Organizations
PB  - MCB UP Ltd
SP  - 135
EP  - 145
Y2  - 2024/04/25
ER  -